Frequently Asked Questions

Product faqs

Are your products organic?
A: We strive to always use certified organic ingredients when possible, check the ingredient labels to see which ingredients are from organic farming, they are noted with an asterisk.
Where are your products manufactured?
A: Our products are developed and manufactured in our certified ISO 9001 and GMP compliant facility in Irvine, CA. Check us out on Instagram @fifthandroot for some behind the scenes footage!
Are your products third-party tested?
A: Definitely! We triple check our products to make sure that they contain the cannabinoids and terpenes at the effective levels for each product. Reach out to us at info@fifthandroot.com for any COA’s and lab testing info.
How long do I have to use the products to feel and see the effects?
A: This varies from person to person, but on average the effects can be felt after just the first few uses.
Are your products considered clean?
A: Absolutely! Our products are designed to raise your skins vibes, you can’t do that with the typical nasties. All of our products are free from added sulfates, parabens, harsh preservatives, chemical sunscreens, synthetic fillers, etc. We abide by the EWG personal care standards to ensure our products are considered clean and pure: https://www.ewg.org/skindeep/
Are your products cruelty-free?
A: All of our products are Cruelty-Free, they are tested on us, never animals! Most of our products are Vegan except Salvation, which contains responsibly sourced, organic beeswax.
Are your products vegan?
A: Most of our products are Vegan except Salvation, which contains responsibly sourced, organic beeswax.

general faq

Is Fifth & Root a female owned business?
A: Yes! We are proud to tell you that Fifth & Root is a female owned and run company out of sunny California!
How will you use the information I provide?
A: Your privacy is very important to Fifth & Root. It is important to Fifth & Root that you understand how we collect, communicate, disclose and make use of your personal information. More details in our policies: https://fifthandroot.myshopify.com/pages/privacy-policy
How secure are my credit card details?
A: Super secure! No information is being stored on our end. We are using a mainstream credit card processor with the highest security standards to fully protect your payment information.
Why do I need to enter my email address?
A: Your privacy is very important to us. We only save your email to send you important information about your order such as your order confirmation and shipping notification. If you prefer not to receive emails from us you can unsubscribe anytime.
How can I contact you if I have a problem?
A: Our customer service team is here to help with you with any questions, concerns and issues. Please email us at info@fifthandroot.com or give us a call at (619) 693-7445.

cbd / terpenes

Will your products get me high?
A: CBD is non-intoxicating, meaning using it will not cause the traditional euphoric feeling that THC will.
Where do you source your CBD from?
A: We use premium, organic Colorado-grown full-spectrum CBD Oil free from GMO’s.
Can I overdose on CBD topicals?
A: CBD has been proven safe for daily use both topically and internally without any side effects. We recommend being aware of your total daily consumption and speaking to a health professional if you notice any changes in your health while using CBD.
Can I use these products while pregnant or nursing?
A: We highly recommend consulting your doctor regarding the use of CBD during pregnancy or while nursing.
What are terpenes?
A: Terpenes are the aromatic molecules that give plants their unique scents. They are highly therapeutic and are key players for the entourage effect.
How long do the effects of CBD last?
A: CBD is meant to be used consistently and has a cumulative effect in the body. The effects can be felt within 20-30 minutes and last for a few hours or more.

Shipping, Return, Etc.

How soon will I get my products?
A: We aim to ship products within 24hrs of receiving the order. Expedited shipping is also available if you are in a rush!
Can I ship products outside of the U.S?
A: Due to the legal restrictions behind CBD we can currently only offer shipping within the U.S. As lawmakers begin to realize the amazing benefits of CBD though, we anticipate the rules will change here pretty soon!
Can I return a product if I don't like it?
A: If any of our products don’t meet your expectations we will gladly offer a full refund within 14 days of purchase. Just send us an email at info@fifthandroot.com and we will get you sorted out!

other

Do I need to register on your website?
A: You don't have to create an account. The accounts are optional and simply to make it more convenient for you and save you time next time you order.